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1. WHY DOES HP DESKJET 6980 PRINTER GOES OFFLINE MANUAL
2. WHY DOES HP DESKJET 6980 PRINTER GOES OFFLINE OFFLINE

WHY DOES HP DESKJET 6980 PRINTER GOES OFFLINE OFFLINE

I have to go through all that whenever the printer is offline and then go to printer settings and finangle my way through the printer settings, etc. I have done all that you suggest re: unplugging and re-plugging in the printer, printing out the info page and a diagnostic sheet, and shutting down and restarting my laptop as well as the printer. We all have cell phones - my cell phone and my husband's is in the same room as is the printer whenever we are in the room. The microwave oven is a good bit further away, in the kitchen. The router is in the room next to ours, and not too far (I think) away. If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers! Right-click on the printer and select printer properties.Ĭlick on the new port and using the IP address create a port. Then, Add a TCP/IP port using the IP address You need to enter the IP address in the browser's URL or the address bar to access the printer page. Note: The video is for win 8 but steps are similar for other operating systems as well. Refer to the video link for step by step instructions.

WHY DOES HP DESKJET 6980 PRINTER GOES OFFLINE MANUAL

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.ġ) Print a Network configuration page from the printer's control panel.Ģ) Look for IP address from the Network configuration page.ģ) Open web browser - Chrome or IE or any other browser that you are using.Ĥ) Type the IP address mentioned on Network configuration page into the browser's address bar or URL bar and press enter button.Ħ) Click on Networking from the left pane.Ĭlick on Manual IP Address and go to suggest a Manual IP.ĩ) Scroll down the screen and select Manual DNS server.ġ0) Enter the Primary and secondary DNS server from the Network Configuration page into the Manual Preferred DNS server field. The printer lights might flash, and the carriage might move. The printer might go through a warm-up period. (8) Turn on the printer, if it does not automatically turn on. (7) Reconnect the power cord to the rear of the printer. (6) Plug the power cord back into the wall outlet.NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(4) Unplug the power cord from the wall outlet. (3) With the printer turned on, disconnect the power cord from the rear of the printer.

(2) Wait until the printer is idle and silent before you continue. (1) Turn the printer on, if it is not already on. Have you tried any troubleshooting steps on your own? Is there a cordless phone or micro oven near the router? To provide you with an accurate solution, I'll need a few more details: I understand that the printer is going offline every now and then, need not worry I'll be glad to assist you. This is a great place to get support, find answers and tips to your technical queries.